WIRED

Frequently Asked Questions

Last updated 16 May 2026

Do I have to ditch the apps I'm already using?

No. Wired sits on top of the tools you already run. It currently reads and writes to Fergus, ServiceM8, Xero, QuickBooks, Gmail, Google Calendar, Google Drive, Google Sheets, Google Tasks and Apple Calendar. Tradify, MYOB, Outlook and supplier integrations like Reece, Tradelink and Bunnings are on the roadmap. Nothing to rip out, nothing to migrate.

How long does setup take?

About 10 minutes. You sign up, then connect the apps you actually use. Most are a one-tap Google or Microsoft sign-in. Fergus and ServiceM8 need a single API key pasted in, and the app walks you through where to find it. After that you call Wired and start working.

What if Wired gets something wrong?

Wired reads important actions back to you before doing them. Sending an invoice, booking a job, creating a new customer. You confirm with a yes or no, in the same call. Every action Wired takes is logged so you can scroll back later and see exactly what happened, when, and to which job.

Where do I see what Wired did?

Every call and every text chat is saved to your conversation history inside the Wired app. You can scroll back through the transcript, see which tools Wired called, and which records changed in Fergus, Xero or wherever. If a customer asks when you booked something in, you have the receipt.

Is my data safe?

Yes. Your customer data stays in your existing apps. Wired never owns it. The service is hosted in Australia and all calls are encrypted in transit. Wired does not sell your data and does not train AI models on your job data. If you cancel, your data stays where it always was, in your own Fergus, Xero and Gmail accounts. There is nothing to export, because Wired never had a copy.

How does Wired work without screens?

Wired runs as a voice call inside the app. You tap to start the call. You talk the way you'd talk to a mate who knows your jobs, and Wired reads back anything important before acting on it. Voice in, work done. Works on the drive home, on the tools, or sitting in traffic.

Is Wired any good for a one-person trade business?

Yes. Solo tradies are exactly who Wired is built for. The whole point is removing the admin staff you don't have: no afternoon paperwork, no Sunday catch-up, no chasing invoices from the couch at 9pm.

Still got questions? Email hello@wired-trades.com.